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Towards meeting its Quality Policy, BHEL is using the vehicle of Quality Management Systems, which are certified to ISO 9001:2000 series of Standards by Internationally acclaimed certifying agency, BVQI. 

Corporate Quality and Unit level Quality structure enables requisite planning, control and implementation of Company-wide Quality Policy and Objectives which are linked to the Company's Vision statement. Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company. 

Other than traditional Quality functions, today the focus is on:.

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Quality Policy
Product Certifications
Recognitions on TQM Efforts
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Propagating Quality Management Systems and Total Quality Management.

Formulating, implementing and monitoring, "Improvement Plans" with focus on internal and external Customer Satisfaction.

Investigations and preventive actions on Critical Quality Issues.

Calibration and testing laboratories of BHEL are accredited under the National Accreditation Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation, which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and International Laboratory Accreditation Conference. 

As a result of its thrust on quality and technology, BHEL enjoys national and international recognition in the form of Product Certification by International Bodies like ASME, API etc. and Plant Approvals by agencies like Lloyds Register of Shipping, U.K., Chief Controller of Explosives India, TUV Germany etc. 

In its movement towards Business Excellence and with the objective of achieving International level of Quality, BHEL has adopted European Foundation for Quality Management (EFQM) model for Business Excellence. Through this model and annual self-assessment exercise, BHEL is institutionalising continuous improvement in all its operations.


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