As an organisation contributing greatly to the growth of the economy, BHEL is a people-strong company with an objective of ensuring employee growth and development
With a sturdy foundation of more than fifty years of engineering excellence, BHEL is a people-centric PSU that has contributed greatly to the growth of the country as a whole. An integrated power plant equipment manufacturer that is counted among the largest engineering and manufacturing companies working in the field of design, engineering, manufacturing, construction, testing, commissioning and servicing of products, systems and services for a number of core sectors of the economy, BHEL has been a pioneer in initiating employee engagement practices. Through these practices, the organisation aims at delivering well on its employee expectations in the short and long run.
While the organisation has been busy working towards achieving many more accolades for itself, it surely does not leave its people behind, as, at the core of all its achievements, are its people. It is remarkable that the organisation's satisfaction index among its employees has been at 7 on a scale of 10, which is commendable in contemporary circumstances.
As a dependable name in the engineering sector, BHEL provides a lot of importance to skill development of its employees as is evident from the various training programmes that are organised in house regularly. The total number of training man-days per employee every fiscal, are in the range of 4 to 6, showcasing that the organisation is committed towards providing the best of training for skill development to its employees. Workshops and training programmes are organised at regular intervals to develop management skills, functional skills and also technical skills of the workforce that is an integral part of this employee-oriented company.
Adhering to its primary objective of keeping the employees motivated at all times, BHEL has come up with a scheme named 'Executive Coaching Scheme' besides other mentoring schemes. Training and coaching programmes have been developed here keeping in mind the fact that these programmes would ultimately benefit the organisation in terms of higher work performance and more committed workforce. The organisation reckons the fact that these schemes go a long way in developing new talents and also engaging the workforce. These schemes at BHEL focus on enhancing individual effectiveness on the job, developing business related competencies, and sharing best practices.
BHEL, being a leading PSU of the country, has an inherent culture with a timeline of more than five decades. The parameter on culture and values has been rated the highest in various internal as well as external surveys. The amount of trust the society has placed in this organisation is visible from the fact that there are several instances of three generations of the same family working here. A number of surveys have highlighted the fact that BHEL has, over the years, remained a preferred employer with the attrition rate being less than 1%.
Key HR practices
In line with its commitment towards its human resource, HR policies in BHEL are user-friendly for its employees. While adopting all contemporary workplace practices, the organisation has ensured transparency in all HR practices that have instilled two-way trust. Multiple mechanisms have been adopted for getting employee feedback to ensure that the employees are content. BHEL introduced an online transparent performance management system way back in 2001-02. It was a milestone as, at that time, this was not even a norm in the PSUs. Bell-curve system is utilised for employee appraisals. Plans are evaluated and individual scores are assigned, which are then converted into ratings through a scientific system-driven process of normalisation.
With a stable organisation like BHEL, issues like career instability do not crop up for the employees. Job security, high potential employees' scheme, job rotation, specific growth processes and succession planning systems are in place since several years.
The entire process of recruitment in BHEL is e-enabled and transparent. Being a central PSU, all government guidelines on recruitment and selection are adhered to. The vacancies for which the candidates are invited from all over the country are widely advertised in the prescribed manner. Besides, notification is also given to recognised SC/ST associations and employment exchange, wherever required. The selection committee is constituted in the manner prescribed in government directives and the best suitable candidates are hired. Besides, the reservation guidelines on recruitment are complied with.
Employees' opinions and perceptions are consolidated and acted upon while framing organisation's strategies and policies. Career growth-oriented promotion policy provides the platform for growth and development to all individuals. HR systems are regularly reviewed and benchmarked with the best-in-class, whether they are HR policies regarding recruitment, employee benefits or HR systems like online information and claims systems, and employee centric welfare schemes like medical, housing and insurance.
Attractive employee benefits
Besides the statutory provision of social security, BHEL continues to extend comprehensive post-retirement benefits to all its employees and their families, both in terms of financial as well as medical benefits. Opportunities are made available for learning and professional development in a wide range of technical and functional areas for employees. Employee engagement practices here are not restricted to excellent training and development benefits. On the contrary, the organisation believes in engaging its employees by way of quarterly feedback on behavioural aspects, cultural events, sports events, townhalls, shop councils, plant councils and various management committees for employees. The organisation has launched a social networking portal that will further the communication between the employees and the management. A well laid-down mechanism is in place through which employees can voice their grievances and have them redressed in a time-bound manner.
BHEL fosters a culture of recognising and incentivising the best work done at all levels. Therefore, to reward its employees, in addition to the best employee of the quarter, the company has started the Excel Awards scheme, besides a number of other recognitions.